Terry Gold has started his blog and begins his posts with an overture of lessons learned from his life that you should not miss:

"In business most times the level of pain is not a good indicator of the seriousness of a problem and some of the worst problems are not accompanied by any pain at all.

Painful	Not Painful
email is down again	A customer begins thinking about using your competitor
Page breaks in your business plan won't come out where you want them	Your potential investor decides you're not interested in their money since they haven't heard from you in a month
An angry customer calls to tell you what you're doing wrong	An angry customer doesn't call to tell you what you're doing wrong, they just silently go away
You miss dinner again trying to get a customer proposal out on time	You knock off early because customers haven't been asking for much lately
Customers are calling so often that if you don't hire some one to answer the phones you're going to lose your mind	Customers don't bother trying to call because they're tired of being put on hold

Hat tip .