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outsourcing with Infosys

Filed in archive Entrepreneurship by tj on December 01, 2003

CNET features a good interview with Narayana Murthy, entrepreneur of the year 2003. The article gives good insight how Infosys does business.

"With our tremendous focus on systems and processes, we lay great emphasis on measurement. In fact, the capability maturity model (CMM levellinks 5)--we are accredited at level 5, which is the highest level--requires the measurement of quality and productivity at every phase of the software-development life cycle. We measure people's performance closely as well. Anywhere from 25 to 50 percent of an employee's salary is variable, based upon the performance of the company, the team and the individual."
I met many buyers of outsourced software operations. Their conclusion usually was - everything over CMM Level 3 is just documentation overkill. It's slowing development and increases costs without quality much improvements. I wonder how Infosys still remains competitive...


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