outsourcing analysis
Filed in archive Global Economy by tj on October 10, 2003
Knowledge@Wharton has a comprehensive and still easy to read research about BPO. It claims to see the industry developing from a niche to mainstream. Most of the articles are very interesting, although mostly a bit too positive about involved risks. Nasscom has probably good reasons for a sponsorship.
It features:
It features:
- a deeper look on the numbers:
"Gartner estimates that the worldwide BPO market was worth $110 billion
in 2002 and will grow to $173 billion in 2007, at a 9.5% compounded annual growth rate. Offshore BPO services -- where work is sent to another country -- will grow from $1.3 billion in 2002 to $24.3 billion in 2007 at an 80% CAGR. Offshore BPO will grow to represent 14% of the total BPO market in 2007." - the TOP 5 reasons to outsource as well as the TOP 6 why corporation might benefit
- how BPO provider try to move up the value chain
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outsourcing
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