outsourcing analysis

Filed in archive Global Economy on October 10, 2003

Knowledge@Wharton has a comprehensive and still easy to read research about BPO. It claims to see the industry developing from a niche to mainstream. Most of the articles are very interesting, although mostly a bit too positive about involved risks. Nasscom has probably good reasons for a sponsorship.


It features:

• a deeper look on the numbers:

  "Gartner estimates that the worldwide BPO market was worth $110 billion in 2002 and will grow to $173 billion in 2007, at a 9.5% compounded annual growth rate. Offshore BPO services -- where work is sent to another country -- will grow from $1.3 billion in 2002 to $24.3 billion in 2007 at an 80% CAGR. Offshore BPO will grow to represent 14% of the total BPO market in 2007."



• the TOP 5 reasons to outsource as well as the TOP 6 why corporation might benefit


• how BPO provider try to move up the value chain