"Succinctly put, KM is the process through which organizations generate value from their intellectual and knowledge-based assets. Most often, generating value from such assets involves sharing them among employees, departments and even with other companies in an effort to devise best practices. It's important to note that the definition says nothing about technology; while KM is often facilitated by IT, technology by itself is not KM. "

• Foster innovation by encouraging the free flow of ideas



• Improve customer service by streamlining response time


• Boost revenues by getting products and services to market faster


• Enhance employee retention rates by recognizing the value of employees' knowledge and rewarding them for it


• Streamline operations and reduce costs by eliminating redundant or unnecessary processes

"...revenues will approach $1 billion by 2003, up from $178 million in 1999. Delphi Group defines portal as a "single point of integrated, personalized online access."